Frequently asked questions

Sources

• What is a source?

  A source is where the products are located that are being fetched

• Which sources are currently available to link with?

  Product Feeder currently offers connections to 16 sources

  View the 16 available sources

• Is the number of sources limited per account?

  No the number of sources per account is unlimited

Marketplaces

• What is a marketplace?

  A marketplace is where the products are synchronized to. Depending on the source and marketplace, it is also possible to synchronize orders and returns

• Which marketplaces are currently available to link with?

  Product Feeder currently offers connections to 20 marketplaces

  View the 20 available marketplaces

Channels

• What is a channel?

  A channel specifies the connection between one source and one marketplace. For example, it can be specified per channel whether orders and returns should be synchronized

• What combinations are available?

  Currently, links are available between 16 sources and 20 marketplaces allowing a total of 320 combinations

  View all 320 available combinations!

• Is the number of channels limited per account?

  No the number of channels per account is unlimited

Mappings

• What is a mapping?

  A mapping can be applied within a channel to ensure that deviating information is converted to the required standards of the marketplace. Consider, for example, color, category and seasonal information

• How are mappings set?

  If a marketplace uses required standards, mappings are created automatically in the channel. The created mappings are then automatically provided with the correct value if this is possible based on the information. Mappings can also be set and/or adjusted manually

Rules

• What is a rule?

  A rule can be used to modify the information within a channel. For example, consider adjusting prices, excluding products from a specific brand or without stock, but also entering/overwriting (missing) information

• How are rules set?

  Rules can be set manually within the channel. This way you have full control over which information is shared with the marketplace

• Is the number of conditions within one rule limited?

  Yes, the maximum number of conditions within one rule is 50

Billing

• How does the billing work?

  Per source, the applicable plan is automatically billed based on the highest number of variations in the source during the month. The channels associated with the source (including associated orders and returns during the month) are automatically billed based on the plan of the source. The duration of the month is based on the UTC time zone

  View pricing

• What is a variation?

  A variation is a unique variant/size of a product. For example, does a product have 2 sizes in black, white and green? Then this product has 6 variations

• When will you I be billed?

  At the beginning of each month, the provisional invoice of the previous month becomes final and will then be invoiced. Depending on your payment method, you will receive a payment request or a direct debit notification by email

• What payment methods are available?

  Depending on the country from which you pay, various payment options are available, such as manual transfer, iDeal, PayPal and direct debit

• Does the status of a source/channel affect the cost?

  No, the status of a source/channel doesn't affect the cost. All data within the source/channel is retained, so the source/channel will continue to be billed according to the applicable plan